Papillon Nafplio
Terms of Use, Privacy Policy & Cookie Policy
This page explains the rules for using the Papillon website and how Papillon collects, uses and protects personal data in connection with enquiries, reservations and website visits.
Terms of Use
Last updated: 7 July 2026
1. About this website
This website, www.papillonnafplio.gr, is operated for Papillon Boutique Apartments, located at 18 Plapouta and Mouzouridou, Nafplio 21100, Greece (“Papillon”, “we”, “us” or “our”).
By accessing or using this website, you agree to these Terms of Use. If you do not agree with these terms, please do not use the website.
2. Website content
The website provides general information about Papillon, its boutique apartments, location, facilities, availability options, contact details and related services. We try to keep the information accurate and up to date, but we do not guarantee that all content will always be complete, error-free or available without interruption.
Photos, descriptions, amenities and other materials are provided for information purposes. Actual layouts, views, furnishings, services and availability may vary depending on the apartment, season, maintenance work or operational needs.
3. Enquiries, reservations and confirmations
Any enquiry submitted through the website, by email or through a third-party booking platform does not constitute a confirmed reservation until you receive written confirmation from Papillon or from the applicable booking provider.
Rates, minimum stay requirements, payment terms, cancellation policies, check-in and check-out times, taxes and any additional charges are those communicated to you at the time of booking or in your booking confirmation. In the event of a conflict between this website and a written booking confirmation, the booking confirmation will prevail.
4. Guest responsibilities
Guests and website users agree to:
- provide accurate and complete information when making an enquiry or reservation;
- use the website only for lawful purposes and in a way that does not damage or impair the website;
- respect the property, other guests, neighbours and any house rules communicated before or during the stay;
- be responsible for any damage caused by them or by members of their party, subject to applicable law and the booking terms;
- not misuse, copy, scrape, interfere with or attempt to gain unauthorised access to the website or its systems.
5. Payments, deposits and cancellation terms
Payment, deposit and cancellation conditions depend on the selected rate, booking channel and reservation terms. These conditions will be presented during the booking process or in the booking confirmation. Where a third-party payment or booking provider is used, that provider’s own terms and privacy information may also apply.
6. Intellectual property
Unless otherwise stated, the website design, text, photographs, graphics, logos, icons and other content are owned by or licensed to Papillon and are protected by applicable intellectual property laws. You may view the website for personal, non-commercial purposes only. You may not reproduce, distribute, modify, publish or exploit any website content without prior written permission.
7. External links and third-party services
The website may include links to third-party websites, maps, booking engines, payment providers, social media platforms or other external services. These services are operated by independent providers and are not controlled by Papillon. We are not responsible for their content, availability, security practices or privacy practices.
8. Limitation of liability
To the fullest extent permitted by applicable law, Papillon will not be liable for indirect, incidental or consequential losses arising from the use of the website, temporary unavailability of the website, inaccurate information, external links or third-party services. Nothing in these Terms limits any liability that cannot be excluded under applicable law, including mandatory consumer protection rights.
9. Changes to the website and terms
We may update the website and these Terms of Use from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of the website after changes are posted means that you accept the updated terms.
10. Governing law
These Terms of Use are governed by the laws of Greece, without prejudice to any mandatory consumer protection rules that may apply in your country of residence. Any dispute will be handled by the competent courts under applicable law.
11. Contact
For questions about these Terms of Use, please contact us at info@papillonnafplio.gr or at 18 Plapouta and Mouzouridou, Nafplio 21100, Greece.
Privacy Policy
Last updated: 7 July 2026
1. Who we are
This Privacy Policy explains how Papillon Boutique Apartments (“Papillon”, “we”, “us” or “our”) collects and uses personal data when you visit our website, contact us, make an enquiry, request a reservation or stay with us.
Address: 18 Plapouta and Mouzouridou, Nafplio 21100, Greece
Email: info@papillonnafplio.gr
Website: www.papillonnafplio.gr
2. Personal data we may collect
Depending on how you interact with us, we may collect the following categories of personal data:
- Contact details: name, surname, email address, telephone number, postal address and country of residence.
- Reservation details: arrival and departure dates, number of guests, apartment preference, special requests, booking reference, rate type and communication history.
- Payment and billing details: payment status, invoice details, transaction references and limited payment information where necessary. Full card details are normally processed by payment providers and not stored by us unless expressly required and permitted by law.
- Stay-related information: preferences, accessibility needs, requests or information you choose to provide so that we can prepare or manage your stay.
- Identity and legal compliance information: information required by applicable accommodation, tax, accounting, security or public authority obligations.
- Website and device data: IP address, browser type, device information, pages visited, approximate location, referring page, date/time of visit and cookie identifiers.
- Marketing preferences: whether you have consented to receive marketing communications and your unsubscribe choices.
3. How we collect personal data
We may collect personal data directly from you when you:
- send us an email or contact form enquiry;
- make or request a reservation;
- communicate with us by telephone, messaging apps or social media;
- stay at the property and provide check-in or billing information;
- browse the website or interact with cookies and similar technologies;
- use a third-party booking platform or travel partner to make a reservation.
4. Why we use personal data and our legal bases
| Purpose | Examples | Legal basis |
|---|---|---|
| Responding to enquiries | Replying to questions, providing availability or sending requested information. | Pre-contractual steps and/or legitimate interests. |
| Managing reservations and stays | Confirming bookings, preparing the apartment, handling requests, check-in, check-out and guest support. | Performance of a contract or pre-contractual steps. |
| Payments, billing and accounting | Processing payments, issuing invoices, keeping accounting records and preventing fraud. | Contract, legal obligation and legitimate interests. |
| Legal and regulatory compliance | Complying with tax, accounting, accommodation, public authority or safety requirements. | Legal obligation and, where relevant, public interest or legitimate interests. |
| Website operation and security | Maintaining the website, preventing abuse, troubleshooting, security logging and protecting systems. | Legitimate interests. |
| Analytics and website improvement | Understanding how visitors use the website and improving content and functionality. | Consent where required for non-essential cookies or similar technologies. |
| Marketing communications | Sending news, offers or updates where you have requested them or consented. | Consent or legitimate interests where permitted by law. |
5. Special categories of personal data
We ask that you do not send us sensitive personal data unless it is necessary for your stay, for example accessibility or health-related information that you choose to provide so that we can accommodate a specific request. Where such information is provided, we will use it only for the relevant purpose and in accordance with applicable law.
6. Who we share personal data with
We may share personal data only where necessary with:
- website hosting, IT, email, support and security providers;
- booking engines, travel agencies, channel managers and reservation platforms used to manage bookings;
- payment service providers, banks and accounting providers;
- professional advisers, insurers and auditors;
- analytics, advertising or cookie technology providers, only where such tools are enabled and where consent is required;
- public authorities, courts, regulators or law enforcement where required by law or to protect our rights.
These recipients may act as independent controllers or as processors acting on our instructions, depending on the service and applicable law.
7. International transfers
Some service providers may process personal data outside Greece or the European Economic Area. Where this happens, we will take steps required by applicable data protection law, such as using providers located in countries with an adequacy decision or implementing appropriate safeguards such as Standard Contractual Clauses.
8. How long we keep personal data
We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law. In general:
- enquiry correspondence may be kept for a reasonable period to manage follow-ups and customer service;
- reservation and stay records may be kept for the duration required for contractual, accounting, tax and legal purposes;
- invoice and accounting records are retained according to applicable statutory retention obligations;
- marketing data is kept until you withdraw consent or unsubscribe, unless we need to keep a minimal suppression record;
- technical logs and security records are kept for a limited period appropriate to website security and troubleshooting;
- cookie retention periods depend on the specific cookie and are described in the Cookie Policy or cookie settings tool.
9. Your data protection rights
Subject to the conditions and limits of applicable law, you may have the right to:
- request access to your personal data;
- request correction of inaccurate or incomplete data;
- request deletion of your personal data;
- request restriction of processing;
- object to processing based on legitimate interests or direct marketing;
- request data portability;
- withdraw consent at any time, where processing is based on consent;
- lodge a complaint with a competent data protection authority.
To exercise your rights, contact us at info@papillonnafplio.gr. We may need to verify your identity before responding.
10. Security
We use appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. However, no website, email transmission or online service can be guaranteed to be completely secure.
11. Children
The website is not intended for children to use independently. Reservations and enquiries should be made by adults. If we become aware that we have collected personal data from a child without appropriate consent or legal basis, we will take reasonable steps to delete it.
12. Updates to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.
13. Contact and complaints
If you have questions or requests about this Privacy Policy, please contact Papillon at info@papillonnafplio.gr.
You may also contact the competent data protection authority. In Greece, this is the Hellenic Data Protection Authority.
Cookie Policy
Last updated: 7 July 2026
1. What cookies are
Cookies are small text files stored on your device when you visit a website. They help a website function, remember preferences, measure performance or provide content and advertising features, depending on the type of cookie used.
2. How Papillon may use cookies
The Papillon website may use cookies and similar technologies for the following purposes:
| Category | Purpose | Consent |
|---|---|---|
| Strictly necessary cookies | Required for the website to work, for example security, page navigation, form submission or cookie preference storage. | These are generally not optional because the website cannot function properly without them. |
| Preference cookies | Remember choices such as language, region or display preferences. | Used where enabled and where permitted by law. |
| Analytics cookies | Help us understand website traffic, popular pages and technical performance. | Used only with consent where required. |
| Marketing and third-party cookies | May support embedded content, maps, social media features, remarketing or advertising measurement. | Used only with consent where required. |
3. Third-party cookies
If the website includes third-party tools such as maps, booking widgets, analytics, video embeds, social media plugins, advertising pixels or payment tools, those providers may place their own cookies or collect data according to their own policies. Papillon does not control all third-party cookie practices.
4. Cookie consent and choices
Where required by law, non-essential cookies should not be set unless you have given consent. You should be able to accept, reject or manage non-essential cookie categories through the website’s cookie banner or preference tool.
5. Managing cookies in your browser
You can also manage, block or delete cookies through your browser settings. If you block certain cookies, parts of the website may not function properly.
6. Cookie list
The exact cookies used by the website depend on the plugins and third-party tools enabled. Before publishing this page, review your website with your cookie consent tool or browser developer tools and replace the example list below with the actual cookies used.
| Cookie / Tool | Provider | Purpose | Duration |
|---|---|---|---|
| Cookie preference storage | Papillon website | Stores the visitor’s cookie preference. | Until cleared or replaced. |
| Website security / session cookies | Papillon website or hosting provider | Supports website operation, security and form functionality. | Session or limited period. |
| Analytics cookies, if enabled | Analytics provider | Measures website visits and performance. | According to provider settings. |
| Maps, booking or embedded tools, if enabled | Third-party provider | Displays maps, booking functionality or embedded content. | According to provider settings. |
7. Updates to this Cookie Policy
We may update this Cookie Policy when cookies, tools or legal requirements change. The latest version will be posted on this page.